Emergency Road Service Advisor Work From Home

Join CAA Club Group as an Emergency Road Service Advisor in a work from home role. Provide essential support for members while delivering excellent customer service that focuses on empathy and efficiency.

This position is ideally suited for individuals with a passion for helping others in a call center environment. You will be answering member queries and managing call flows while navigating multiple systems. Your ability to multitask and resolve issues promptly is crucial to ensuring member satisfaction and maintaining high service standards.

Key Responsibilities:

• Answer calls and texts from members with urgency

• Provide first-call resolutions to inquiries and concerns

• Deliver exceptional customer service with a member-centric approach

• Solve issues using a solutions-oriented mindset

• Escalate complaints as necessary for resolution

Requirements:

• Completion of post-secondary education

• Minimum 2 years customer service experience

• Strong written and verbal communication skills

• Familiarity with Ontario/Manitoba roadways

• High comfort level with technology and multitasking

Bring your customer service skills and road knowledge to support CAA Club Group members effectively.