Remote Customer Activation Specialist

Elevate nonprofit fundraising efforts as a Remote Customer Activation Specialist based in Canada. You'll guide organizations in launching online campaigns and ensuring successful donations.

As a vital part of a nonprofit partner's team, you will manage customer journeys, verify eligibility, and assist with account setup. This role emphasizes communication skills, problem-solving, and technical proficiency to support organizations in achieving their fundraising goals.

Key Responsibilities:

• Verify nonprofits meet eligibility requirements for fundraising

• Maintain accurate customer records and follow-up activities

• Engage organizations through calls and emails to drive fundraising progress

• Guide customers through payment setup and campaign launches

• Deliver tailored onboarding sessions for varying technical confidence

Requirements:

• Experience in customer support or onboarding roles

• Strong verbal and written communication skills

• Excellent organizational skills with reliable follow-through

• Ability to assess customer needs and apply eligibility criteria

• Comfortable learning new software and technologies

Make a difference in nonprofit fundraising with your skills and support as a Customer Activation Specialist.