Remote Customer Care Representative

Position: Remote Customer Care Representative at Dynacare
Elevate your career as a Remote Customer Care Representative with Dynacare. Provide essential support for customers via phone and email, ensuring timely and professional interactions.

As part of Dynacare's dedicated team, you'll be responsible for managing customer inquiries regarding our services and the order management system. This permanent role requires you to meet customer service standards while collaborating with internal teams to facilitate order fulfillment and resolve escalations. You will thrive in a remote environment, assisting customers in achieving healthy futures with your service.

Key Responsibilities:

• Respond timely to customer inquiries via phone and email

• Assist with order fulfillment and service appointments

• Collaborate with operations and third-party providers

• Monitor trends and resolve customer complaints

• Log service data and manage pending files

Requirements:

• Minimum 1 year of customer service experience

• Post-secondary degree or diploma preferred

• Proficiency in Word, Excel, Outlook

• Strong communication skills in phone interactions

• Ability to prioritize tasks in a results-oriented environment

Utilize your service expertise to ensure customer satisfaction and support Dynacare’s mission to enhance health and wellness in Canada.