Bilingual Spanish Customer Service Advisor

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

**** BILINGUAL SPANISH******

Love helping people? Turn that passion into a career at PGE.

We're looking for people who genuinely enjoy serving others and take pride in creating an exceptional customer experience. As a Bilingual Customer Service Advisor, you'll solve problems, learn something new every day, and help customers with services that are an important part of their daily lives.

No hard sales. No outbound call quotas. Just meaningful customer conversations, problem-solving, and the opportunity to build a career with PGE.

Position:
Bilingual Spanish Customer Service Advisor (
* Trainee position)

* This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage: $24.25/hour

Bilingual Differential: $1.50/hour. Differential is subject to Spanish-language certification and begin when you begin your hybrid schedule.

Location:

Hybrid role (Tualatinoffice and work from home)

Benefits:
Medical, paid time off, 401(k)

Start Date:

11/30

We're looking for people who:

• Genuinely enjoy helping people and creating positive customer experiences
• Take pride in delivering exceptional service
  , even during challenging interactions
• Listen carefully and make customers feel heard and understood
• Are naturally curious and enjoy solving problems
• Can remain calm, resourceful, and professional under pressure
• Adapt well when priorities, processes, or information change
• Enjoy learning and building new skills
• Work well as part of a team while taking ownership of the customer experience

Required Skills:

• 2+ years customer service experience
• High school diploma or GED
• Strong multitasking abilities with attention to detail
• Proficient data entry skills (minimum 20 WPM typing)
• Excellent problem-solving abilities
• Strong verbal and written communication skills
• Ability to navigate multiple computer applications simultaneously
• Microsoft Office proficiency
• Calm and professional demeanor in stressful situations
• Resilience, asyou'lloftenencounterfast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Work Environment:

• Up to8-weeksin-person training
• After training:
  Monday
  - Friday shifts between8am-6pm,Schedules are not static. You will be notified approximately
  10 daysahead of time of your assigned shifts to allow for adequate planning.
• Initial 30-60 daysonsiteafter training has been completed before transitioning to hybrid model.
• PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected toreport foroutage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7.Pleasenoteany hours over
  40 hoursper work weekisconsidered overtime. PGE pays double time for overtime hours.

Hiring Process:

Here is our planned process for our
11/30 class:

• Position posted until around the time positions are filled.
• Skill and aptitude assessments are sentto candidates.
• After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen.
• In-person interviews will be scheduled beginning in October.
• Pre-employment process includes drug screen(including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.

What can I do to prepare for an interview?

• We are looking for candidates that we feel will be successful in the role. Typically, we have found theypossessthese strengths: excellent customer service skills, the abilityto bechange agile, teamwork, computer savvy, and follow PGE's guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for,working tead of just listing your strengths, describe what you haveaccomplishedbecause of those strengths.
• Most interviews at Portland General Electric are behavior-based. This…