Customer Service Administrator

This Customer Service Administrator role in Gateshead supports Akzo Nobel, a worldwide paints and coatings business, on a temporary contract running to December 2026. Based in Felling, the position offers three days on-site and two working from home, Monday to Friday, 7.30am until 3.30pm, totalling 36.25 hours weekly. Pay ranges from £14.20 to £15.20 hourly. Duties centre on orders to cash management, covering order processing, shipping, invoicing, statements, and returns or collections.

The successful candidate needs strong administrative accuracy, confident communication, and solid IT abilities, ideally within a customer-facing setting. Suited to someone organised who enjoys supporting clients and resolving queries efficiently.

Do you want to be part of a global leader in paints and coatings£ Akzo Nobel, headquartered in Amsterdam, operates in over 150 countries and employs around 35,000 people worldwide. We specialise in decorative paints and performance coatings, with iconic brands like Dulux , Sikkens , and International . Committed to sustainability and innovation through our Planet Possible strategy, we''re shaping a greener future while protecting and beautifying surfaces across the globe.

Job Title:

Customer Service Administrator

Location:

Felling - 3 days in the office 2-day WFH

Hours:

Monday to Friday 7.30am to 3.30pm 36.25 hours a week

Pay : £14.20 per hour

Duration:
Dec 2026

• Orders to Cash Management - responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits.
• Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
• Arrange haulier / Fed Ex bookings from Felling - releasing all Made to Order batches from Felling.
• Log dispatch paperwork daily and log and check freight invoices.
• Manage Daily Priority sheet.
• Customer Complaints - in conjunction with sales managers ensure that complaint''s charter is updated and managed through to resolve/response to customer.
• Co-ordinate customer information requests and support sales managers with administration support.
• Direct customer queries to technical support.
• General office administration.

• Customer service experience with a strong customer focus
• Experience in SAP - beneficial
• High level of accuracy and attention to detail
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.