Senior Customer Service Representative - Night Shift

Some customer issues are straightforward. Others take patience, judgment, and a little more experience to get right. We're looking for the person people turn to when the usual answer isn't enough.

• $61,000 - $74,000 per year, based on experience
• Individual performance-based bonus up to 10% of salary
• Company performance-based bonus up to 10% of salary

• Fully remote position
• Competitive health, dental, and vision insurance
• 401(k) with up to 6% company match
• 40 days of paid time off, inclusive of vacation, sick days, and holidays
• $200/month home-office stipend
• Promote-from-within culture with clear opportunities for advancement

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

• Excellent written communication, including grammar, punctuation, and spelling
• Comfortable navigating multiple software systems simultaneously
• Fast, reliable internet connection and a distraction-free work environment

• 1+ years customer service-related experience
• 1+ year experience with phone, chat, and ticketing software systems

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

• Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer service is about more than answering questions it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you!