Customer Support Representative - Hybrid

Our client is seeking a dynamic and customer-focused Customer Support Representative to join their team in Cape Town. This role offers a hybrid work model, combining the flexibility of remote work with the collaborative environment of an office. You will be responsible for managing inbound customer inquiries, providing effective solutions, and ensuring a positive customer experience across all touchpoints. This is an excellent opportunity to contribute to a supportive team dedicated to exceptional client service, working with a blend of in-office and remote flexibility.

• Address customer queries and resolve issues via phone, email, and live chat in a timely and efficient manner.
• Identify and assess customer needs to achieve satisfaction, providing accurate information and product guidance.
• Process orders, forms, applications, and requests efficiently and accurately.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Document all customer interactions and resolutions within the CRM system.
• Contribute to team efforts by accomplishing related results as needed.

• Previous experience in a customer service or helpdesk role is essential.
• Strong communication and interpersonal skills, with a clear and professional demeanor.
• Proficiency in using computers and common software applications, including CRM systems.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Willingness to work a hybrid schedule, splitting time between remote and office-based work in Cape Town.
• A proactive attitude and a passion for helping customers.

• Competitive annual salary package.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical and dental coverage.
• Opportunities for career growth and skill development.
• Positive and supportive team atmosphere in Cape Town.