Customer Service Advisor

Our client is seeking a motivated and professional Customer Service Advisor to join their team in Pretoria . This hybrid role offers the best of both worlds, allowing for remote work flexibility combined with essential in-office collaboration. You will be the primary point of contact for customers, handling inquiries, resolving complaints, and providing information about our client's services. The ideal candidate is passionate about customer satisfaction and possesses excellent communication skills, contributing to a positive and efficient support environment within the Pretoria region.

• Handle inbound customer service calls, emails, and chat inquiries professionally and courteously.
• Provide accurate and comprehensive information regarding services, policies, and procedures.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution whenever possible.
• Process customer requests, updates, and account changes with precision.
• Document all customer interactions and outcomes accurately in the CRM system.
• Collaborate with colleagues and other departments to ensure a smooth customer journey.

• Previous experience in a customer service or client-facing role.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk platforms is a plus.
• Adaptability to a hybrid work schedule, with expectations for both remote and in-office presence in Pretoria .
• A positive attitude and a genuine desire to assist customers.

• Competitive annual salary and potential for performance-based incentives.
• Hybrid work model providing work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and training.
• A friendly and collaborative work environment in Pretoria .