Guest Care & Property Executive; UK -Remote
South Africa
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located. We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations.
This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.
Working Hours various:
Monday – Friday: 9:00 am – 10:00 pm GMT Saturday & Sunday: 8:15 am – 10:00 pm
This role provides operational cover to ensure seamless, exceptional guest, supplier and landlord support. The UK office is open from 9:00 – 5:30 pm. We then run an Out Of Hours (OOH) service until 10 pm from South Africa. The core OOH timings are from 5:30 – 10:00 pm Mon – Friday and 8:15am – 10:00pm Saturday & Sunday.
Key Responsibilities- Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries
- Handle check-in support, access issues, maintenance concerns, and urgent guest situations
- Coordinate with landlords and suppliers to resolve issues quickly
- Escalate complex cases when needed
- Maintain clear shift handovers and operational updates
- Update and validate landlord and property information
- Maintain accurate property listings and availability records
- Review temporary listings and database accuracy
- Support property database growth and landlord data management
- Manage and follow up on pending and last-minute enquiries
- Update enquiry statuses and accommodation offers
- Support urgent accommodation coordination and operational requests
- Social media support
- Review collection
- Process improvements
- Business initiatives and administrative tasks
- Previous experience in customer service, operations, hospitality, property, or administrative roles
- Strong communication and problem-solving skills
- Excellent multitasking and organizational abilities
- Comfortable working independently in a remote environment
- Proactive, detail-oriented, and customer-focused mindset
- Good computer skills (Microsoft Office / Microsoft 365)
- Quiet workspace
- Reliable internet connection
- Computer/laptop
- Mobile phone
- Microsoft Teams access
- Competitive salary.
- Ability to work remotely.
- Significant room for growth over time
Originally posted on Himalayas
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