Remote Pharmacy Customer Service

We are hiring Remote Pharmacy Customer Service Representatives for a full-time, direct-hire opportunity supporting customers, pharmacies, and healthcare providers with prescription and pharmacy benefit questions. This 100% remote role is ideal for dependable customer service professionals who enjoy helping people, solving problems, and working in a fast-paced healthcare services call center environment.

This position offers structured training, company-provided equipment, and the opportunity to build valuable experience in pharmacy benefits, healthcare coverage, claims, billing, authorizations, and home-delivery medication support. Representatives will work in a supportive, team-focused environment with clear expectations, consistent coaching, and a strong emphasis on quality service, accuracy, and first-call resolution.

• - Handle a high volume of inbound calls from customers, pharmacies, and healthcare providers.
• - Assist with prescription benefits, eligibility, home-delivery medications, billing, payments, claims, authorizations, and medication deliveries.
• - Research and resolve customer concerns while navigating multiple computer systems.
• - Accurately document customer interactions and update account information.
• - Use active listening, effective questioning, and problem-solving skills to support first-call resolution.
• - Meet quality, productivity, accuracy, attendance, and customer service expectations.

• - Pay: $15.00 per hour.
• - Job Type: Full-time, direct hire.
• - Work Arrangement: 100% remote.
• - Company computer equipment is provided.
• - Full-time schedule: 40 hours per week.
• - Hours of operation:
  Monday through Sunday, 6:00 AM to 10:00 PM CST.
• - Open availability is strongly preferred.
• - Assigned schedules may include weekends.
• - Training includes 16 days of classroom training and 5 days of nesting.
• - Training schedule is Monday through Friday, 8:30 AM to 5:00 PM.
• - No time off is permitted during training.

• - Support customers, pharmacies, and healthcare providers with prescription-related inquiries.
• - Navigate multiple systems while researching benefits, eligibility, claims, billing, and coverage information.
• - Document all customer interactions accurately and professionally.
• - Work toward first-call resolution in a high-volume remote call center environment.
• - Minimum of 1 year of customer service experience.
• - Strong verbal communication, active listening, and customer service skills.
• - Good computer navigation and data-entry skills.
• - Ability to navigate multiple computer systems while assisting callers.
• - Strong problem-solving, research, and information-gathering abilities.
• - Comfortable handling approximately 60 to 80 calls per day.
• - Dependable attendance and ability to maintain a full-time schedule.
• - Must be legally authorized to work in the United States.
• - Must pass a background check and 9-panel drug screening, excluding THC.
• - Must complete required pre-employment assessments.
• - Must currently reside in one of the approved remote work states: AL, AR, DE, FL, GA, , IN, KS, KY, LA, MI, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI, or WY.
• - Must have a private, dedicated home workspace with a locking door.
• - Workspace cannot be a living room, kitchen, dining room, or other shared/common area.
• - No other individuals may be in the workspace during working hours.
• - Computer screen cannot face a window where others could view confidential information.
• - Must be comfortable remaining on camera during working hours.
• - Workspace will be visually verified during the screening process.
• - Must have a hardwired Ethernet internet connection.
• - Minimum internet speed required: 50 Mbps download and 10 Mbps upload.
• - Wi-Fi cannot be used…