Healthcare - Inbound Customer Support Specialist II

Role Details

About Us

Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. We believe customer interactions should be seamless, personalized, and impactful.
Our people are at the heart of what we’re building. At Crescendo, you’ll join a team of driven builders addressing complex challenges where AI, software, and customer experience come together. We foster a flexible and inclusive culture with opportunities for mentorship, growth, and meaningful impact, while pushing the boundaries of what’s possible with AI-powered customer engagement.

The Role
As an Inbound Call Agent or Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively.

What You’ll Do:

• Answer inbound calls from customers and provide helpful support.
• Listen to customers' needs and find solutions to their issues.
• Provide accurate information about products or services.
• Document customer interactions and issues in our systems.
• Follow established processes and guidelines to ensure quality service.
• Work as part of a team to achieve customer satisfaction goals.
• Participate in training sessions to improve your skills and knowledge.
• Stay up-to-date on product and service information.
• Escalate complex issues to senior team members when needed.
• Help create a positive experience for every customer.

What We Expect From You:

• Have a strong desire to help customers and solve problems.
• Be reliable and ready to support customers during your scheduled hours.
• Be a team player and work well with others.
• Be able to learn and adapt to new information and processes quickly.
• Have good communication skills, both written and verbal.
• Be comfortable using computer systems and software.
• Be flexible and willing to help out where needed.

What You’ll Get In Return:

• Flexible working arrangements (US Only) or Hybrid working arrangements (all other countries).
• Competitive Base Salary.
• Generous paid vacation.
• Attractive benefits package (medical, dental, vision, etc., based on your location).
• Competitive retirement benefits (US only).
• Access to free posture-based fitness workouts from home, paid Sabbatical Leave.
• Training opportunities provided by Crescendo and outside entities.
• 1-on-1 coaching, mentorship, and opportunities for development.

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humi…