Healthcare Customer Service Representative - Onsite Greensboro, NC

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO.

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls.
• Ability to accept and embrace changes within the current business environment.

• Must be able to work onsite: 4161 Piedmont Parkway, Greensboro, NC 27410.
• High school diploma or GED.
• Ability to pass a background check and drug screen.
• A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
• Strong decision-making and analytical abilities.
• Ability to identify customer needs and articulate products and services.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Meet all attendance and dependability requirements.
• Be a team player.

Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire
• Plantronics 3220 Blackwire
• Plantronics 5220 Blackwire
• Plantronics Encore Pro 520 + DA80 USB Plug Adapter

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.

At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at