Bilingual Enrollment Specialist/Contractor
Northern, Floyd County, Kentucky, USA
Listed on 2026-10-11
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Customer Service/HelpDesk
Bilingual -
Language/Bilingual
Bilingual
Location: Northern
Fully Remote Remote
Job TypeContract
Description Position Highlights*** MUST BE SPANISH/ENGLISH BILINGUAL SPEAKING**
- Schedule: Contractor needs to be available for live client support during these peak hours(below). Current need for contractors who can consistently work 30–40 hours per week
. - Contractors may live in any U.S. time zone
.
**
Please review our target scheduling needs before applying:
- Core Shift: 9:00 AM – 5:00 PM EST, Tuesday through Friday.
- Peak Power
Hours:
10:00 AM – 3:00 PM EST - Calling Hours (based on the patient's local time):
- Monday-Friday: 8:00 AM-8:00 PM
- Saturday: 9:00 AM-12:00 PM
- Availability for the upcoming two months must be submitted by the 15th of each month.
- $15.00 per hour
- $15.00 for each successful patient enrollment
- Dedicated, quiet, professional workspace.
- Reliable high-speed internet connection.
- Personal laptop or desktop computer (no tablets or Chromebooks).
- Computer should be no more than 2–3 years old and equipped with at least an Intel Core i5 processor (or equivalent) to support required software and systems.
- Comfortable using multiple computer applications while speaking with patients.
Time Doc Health is a leader in Virtual Care Management, helping healthcare providers deliver ongoing support to patients with chronic and behavioral health conditions through technology and compassionate care. Our Enrollment Specialists play an important role by connecting with eligible patients and helping them enroll in programs that improve their health outcomes.
Position SummaryAs an Enrollment Specialist, you will make outbound calls to eligible patients, educate them about Time Doc Health's care management programs, and guide them through the enrollment process. This is a goal-driven role that requires strong communication skills, empathy, and the ability to build trust quickly over the phone.
Responsibilities- Make outbound calls to eligible patients.
- Educate patients on the benefits of our CCM, RPM, BHI, and APCM programs.
- Complete eligibility assessments and patient enrollments.
- Accurately document patient interactions.
- Meet daily, weekly, and monthly enrollment goals.
- Deliver exceptional customer service while maintaining compliance with all legal and ethical standards.
Training is provided during your first week.
Training Schedule- Monday-Friday
- 8:00 AM-4:30 PM CST or 9:00 AM-5:30 PM EST
- Experience in outbound calling, customer service, sales, patient outreach, or healthcare preferred.
- Excellent verbal communication and active listening skills.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Comfortable navigating multiple computer systems while speaking with patients.
- Bilingual (English/Spanish) is REQUIRED
- Healthcare experience is preferred but not required.
Time Doc Health is an Equal Opportunity Employer and values diversity in the workplace.
Requirements Remote Work Requirements- Dedicated, quiet, professional workspace.
- Reliable high-speed internet connection.
- Personal laptop or desktop computer (no tablets or Chromebooks).
- Computer should be no more than 2–3 years old and equipped with at least an Intel Core i5 processor (or equivalent) to support required software and systems.
- Comfortable using multiple computer applications while speaking with patients.
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