Customer Service Representatives

We are seeking dependable, customer-focused Remote Customer Service Representatives to support a high-performing customer care team. This role is ideal for professionals who enjoy helping customers resolve billing questions, service requests, account updates, payment arrangements, and urgent service-related concerns.

This opportunity offers a structured paid training program, steady weekday scheduling, and the chance to build valuable customer service, problem-solving, and call center skills in a remote environment. Candidates can expect supportive leadership, clear performance expectations, positive teamwork, and a service-driven culture focused on helping customers with professionalism and care.

• Answer inbound customer calls related to utility billing, account maintenance, service requests, payments, and emergency-related concerns.
• Research billing issues, meter readings, refunds, compensation requests, payment inquiries, and account changes.
• Process move-ins, transfers, service additions, payment arrangements, and available customer assistance program requests.
• Provide service order updates, manage customer inquiries, and route escalated concerns to the appropriate departments.
• Navigate multiple systems while meeting quality standards, performance metrics, and team goals.
• Promote self-service resources and deliver a professional, helpful customer experience on every interaction.

• Pay: $32 to $35 per hour.
• Job Type: Direct Hire.
• Location:
  
  Remote.
• Schedule:
  
  Monday through Friday, 40 hours per week, within operating hours of 7:00 AM to 7:00 PM.
• Assignment Duration:
  Through April 2027.
• Training: 13-week paid training program.
• Overtime:
  Occasional overtime may be available based on business needs.
• Emergency Coverage:
  During severe weather events or service disruptions, employees may be asked to work outside normal operating hours, including between 6:00 AM and 12:00 Midnight, based on business needs.

• Support inbound customer service calls related to billing, account updates, service requests, and payment arrangements.
• Research and resolve customer concerns while navigating multiple systems and applications.
• Process account maintenance transactions, service changes, refunds, and order status updates.
• Meet call quality, productivity, and customer satisfaction expectations in a remote work environment.
• High School Diploma or equivalent required.
• At least 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Proficiency using computers and navigating multiple applications at the same time.
• Ability to type 60 to 65 WPM.
• Must be at least 18 years old.
• Strong problem-solving, conflict resolution, and basic math skills.
• Ability to successfully complete a customer service aptitude assessment.
• Availability to work within operating hours of 7:00 AM to 7:00 PM.
• Ability to attend and successfully complete a 13-week paid training program.
• High-speed hardwired internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload.
• No Wi‑Fi-only or satellite internet connections.
• Private, secure, distraction-free workspace.
• Ergonomic home office setup suitable for full-time work.
• Smartphone capable of supporting required security and VPN applications.

• 1 to 3 years of call center experience.
• Previous work-from-home customer service experience.
• Utility industry experience.
• Experience meeting performance metrics in a high-volume customer support environment.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available…