Customer Service Representative-WFH

We are seeking dependable full-time Customer Service Representative-WFH candidates for a contract/temporary opportunity in the energy and utilities industry. This remote call center role is a strong fit for customer-focused professionals who enjoy helping people, solving problems, and working in a structured, performance-driven environment.

As a Customer Service Representative-WFH, you will support customers with utility billing questions, service requests, account updates, emergency calls, payment arrangements, and assistance program referrals. This opportunity offers a supportive team setting, clear expectations, structured 13-week training, and the chance to build valuable experience in a high-demand customer support field.

The ideal candidate is reliable, patient, detail-oriented, and comfortable using multiple computer systems while delivering professional service from a secure home workspace. Success in this role requires strong communication skills, adaptability, sound judgment, and a positive attitude toward learning and teamwork.

• - Respond to inbound customer calls regarding utility bills, meter reads, service requests, emergency calls, account inquiries, and payment questions.
• - Process move-ins, service transfers, refunds, compensation requests, payment arrangements, and account updates.
• - Investigate billing accuracy concerns and route escalated customer issues for resolution when needed.
• - Initiate service orders, provide service order status updates, and direct customers to appropriate self-service channels.
• - Refer customers to special programs such as Energy Assistance, CRISIS, Dollar Energy, or other available support resources.
• - Meet individual deadlines, call center performance metrics, and team goals while working cooperatively in a remote environment.

• - Pay rate: $22 to $24 per hour.
• - Job type:
  Contract/Temporary.
• - Work arrangement:
  Work from home.
• - Location:
  
  Chester, VA.
• - Candidates must be within a 45-mile radius.
• - Schedule availability required between 7:00 a.m. and 7:00 p.m.
• - Must be able to attend 100% of the 13-week training program.

• - Handle customer billing, service order, emergency, and account-related calls in a professional remote call center setting.
• - Process utility service requests, account changes, payment arrangements, and customer assistance referrals.
• - Use multiple computer systems, tabs, and windows to research, document, and resolve customer inquiries.
• - Meet call center performance metrics, deadlines, and team expectations.
• - High school diploma or equivalent required.
• - Minimum of 1 year of customer service experience required.
• - Must be 18 years of age or older.
• - Strong written and verbal communication skills.
• - Strong problem-solving, conflict resolution, and basic math skills.
• - Advanced computer skills, including the ability to navigate multiple tabs, windows, and systems.
• - Must have the ability to type 60 to 65 WPM.
• - Must complete a CSR aptitude assessment.
• - Must maintain high-speed wired internet access with at least 75 Mbps download and 15 Mbps upload.
• - Must use hardwired internet only, with no Wi‑Fi or satellite internet.
• - Must have a secure, private, non‑disruptive workspace in the home with proper ergonomic office equipment and setup.
• - Must have a smartphone available to download and use a VPN app on a personal device.
• - Must be reliable, detail-oriented, adaptable, and enthusiastic about learning.

• - 2 to 3 years of call center experience preferred.
• - Previous work-from-home customer service experience preferred.
• - Utility industry experience preferred.
• - Experience handling high-volume customer inquiries, billing questions, service…