Associate Customer Care Representative- SCO-W

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

This is a full-time position based on a 37.5 hour work week. The starting annual salary is notes below and is based on level of previous experience and/or applicable licenses within the property and casualty industry. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.

Our office is located in Liberty Lake, WA - just minutes away from Spokane, Post Falls,  Coeur d'Alene,  ! We're seeking a Customer Service Representative to join the team!

Job Overview:

This position involves telephone contact to assist and service policy holders with their insurance needs.

Responsibilities:

Conduct professional countrywide telephone conversations in a high call volume environment

Assist customers with various billing and policy change transactions over the phone

Gain customer trust and respect by establishing and maintaining effective relationships

Problem-solve and use time effectively to multitask and prioritize work Salary and

Work Schedule:

A starting annual salary of $45,279. Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $65,663 annually. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.

The 37.5 hour schedule will be 5 days per week, with 2 consecutive off days. This is a non-traditional schedule, and working hours will include nights and weekends. A 15% shift differential may apply.

A hybrid schedule of three days in office and two days work from home may be available after trained to work independently.

Please be advised that should we reach out to you regarding your application, the call will come from .Total Rewards:

Medical, dental, vision coverage, short- and long-term disability, and life insurance

Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.

Holidays - 14 paid holidays observed

Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment

Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution

Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals

Generous leave programs, including paid parental bonding leave

Student Loan Repayment and Tuition Reimbursement programs

Generous fitness and wellness reimbursement

Employee community involvement

Strong relationships, lifelong friendships

Opportunities for…