WFH Call Center Representative

We are seeking a WFH Call Center Representative to support New Jersey residents during healthcare enrollment periods. This fully remote Customer Support Representative opportunity is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing accurate information in a fast-paced contact center environment.

• Assist customers through inbound and outbound phone communications related to healthcare enrollment services.
• Provide accurate information, guidance, and support to New Jersey residents during enrollment periods.
• Process applications, supporting documents, and administrative requests according to quality standards.
• Enter, update, and maintain customer information accurately in system records.
• Resolve customer inquiries, account issues, and service questions in a professional and timely manner.
• Maintain strong customer service standards while meeting performance, attendance, and quality expectations.

• $18.00 per hour for English-only representatives.
• $19.00 per hour for bilingual English/Spanish representatives.
• Contract/temporary opportunity.
• 100% remote work from home.
• Must reside and work in New Jersey.
• Paid training provided.
• Training is fully remote and requires camera-on attendance throughout training and nesting.

• Support healthcare enrollment contact center operations through inbound and outbound customer communication.
• Process applications, documents, data entry updates, and customer account requests.
• Resolve customer service inquiries while maintaining accuracy, professionalism, and quality standards.
• 1 to 2 years of customer service, call center, client support, or administrative support experience preferred.
• Must reside and work in New Jersey.
• Must have your own computer, second monitor, web camera, and headset.
• Ability to attend remote training and nesting with camera on as required.
• Strong verbal communication, active listening, and problem-solving skills.
• Accurate data entry skills and attention to detail when handling applications and customer information.
• Ability to work independently in a remote environment while meeting attendance, productivity, and quality expectations.
• Professional, patient, and customer-focused approach when assisting residents with sensitive or detailed information.

• Bilingual English/Spanish communication skills.
• Previous healthcare, healthcare enrollment, insurance, benefits, or public service contact center experience.
• Experience handling inbound and outbound calls in a structured call center environment.
• Familiarity with document processing, application review, and customer account updates.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.