Spanish Bilingual Claims Agent - REMOTE Job El Paso Texas USA,Customer Service/HelpDesk

10050 Crosstown Circle, Suite 300
Eden Prairie , MN55344

Viking Client Services, LLC

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At Viking, we redefine collections. We are not your typical collections agency. As a Spanish Bilingual Claims Agent,you will be responsible for contacting insurance companies and renters to resolve outstanding damage claims. Unlike traditional collections, where you face endless unanswered calls, here, you’ll find that every call counts. Our team members stay engaged and driven by the meaningful interactions they have daily.

We are growing fast! As demand surges, we're expanding our billing and collections teams. We are looking for proven high-performers from traditional collections to join us in the exciting fast-paced role of rental subrogation.

Hiring for our February 9th and 23rd classes

Why Make the Switch to Rental Subrogation?

Top agents are earning 100k+ annually
Real time contact rates: 2-3 contacts per hour VS. 1-2 contacts per day in traditional collections
Say goodbye to the grind of dead-end calls and hello to real recovery opportunities

Responsibilities:

Act as the sole point of contact for a portfolio of claims, guiding Spanish-speaking customers from initial report to final resolution.

Apply your deep claims knowledge and expertise to navigate complex issues and ensure timely settlements.

Leverage your excellent communication skills to build trust with customers and provide an outstanding service experience.

Actively manage your case portfolio to achieve and exceed monthly performance goals

Conduct outbound calls and take inbound calls with insurance companies and renters to collect outstanding damage claims
Track and manage account activity in our system
Maintain complete and accurate records of all interactions
Maintain compliance with state and federal regulations
Collaborate with other team members

Requirements:

Fluent in Spanish and English (spoken and written)

1-3 years of relevant collections, claims, car rental and/or subrogation experience
Proven track record of top-tier performance
Excellent communication and negotiation skills through various channels (phone, email, face-to-face, etc.)
Self-motivated with a high level of accountability
Strong organizational skills
Ability to thrive in a fast-paced, goal driven environment
Detail-oriented
Computer savvy
Aggressive bonus, incentive, and commission structure with high earning potential
Comprehensive benefits package with PTO, 401(k) with company match, medical, dental, vision, life insurance, short-term & long-term disability, health savings & flex spending accounts, and free gym membership at onsite health club.
Opportunities for career growth and advancement
Work-life-balance and flexible schedules
Comprehensive training and ongoing support
4 Weeks Paid Training
- MUST BE ABLE TO COMMIT TO THE FULL 4 WEEKS OF TRAINING.
Supportive team and leadership that celebrates top producers
Positive and inclusive work environment

This is a REMOTE position. You are required to work on camera and must have a secure environment that is free of distractions.

Physical Demands: Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Equal Opportunity Employer, including disabled and veterans.