Remote Customer Care Supervisor - FAMLI Program
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-10-11
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Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Aps in Maryland is seeking a Customer Care Supervisor to lead a team of 6 agents, 1 specialist, and 1 lead, delivering high-quality service for the FAMLI program. This remote role supports employers and claimants and drives performance improvements.
You will supervise daily operations, review interactions, handle escalations, and contribute to reporting, scheduling, and staff development. The position offers full state benefits and a stable, mission-driven environment.
Step into the Remote Customer Care Supervisor - FAMLI Program role at Maryland in Baltimore, MD, United States and grow with us.
We have an opening for a Remote Customer Care Supervisor - FAMLI Program in Baltimore, MD, United States within Human Resources.
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