Remote Call Center

• -Must live within 45 miles from Canonsburg, PA (You will be required to drive into the office when your electricity or internet goes out).
• -Must type 60 WPM - you will be tested

We are seeking dependable full-time Remote Call Center Customer Service Representatives for a contract/temporary opportunity supporting utility customer care operations. This role is ideal for customer-focused professionals who enjoy solving problems, helping callers understand account and billing information, and working in a structured call center environment.

The Remote Call Center Opening offers a strong training foundation, consistent team interaction, and the opportunity to build valuable customer service, billing support, and utility service experience. Candidates who succeed in this role are reliable, detail-oriented, comfortable using multiple computer systems, and motivated by providing clear, respectful support during both routine and urgent customer interactions.

• - Respond to a high volume of customer telephone inquiries related to utility bills, service orders, account changes, transfers, move-ins, and emergency calls.
• - Investigate billing questions, meter read concerns, payment issues, refund requests, compensation requests, and account changes.
• - Initiate and update service orders, provide order status information, and route escalated customer issues for resolution.
• - Assist customers with credit and payment arrangements and provide referrals to assistance programs when appropriate.
• - Direct customers to self-service channels and support resources while maintaining service quality, accuracy, and professionalism.
• - Meet individual performance metrics, deadlines, and team goals while multitasking across multiple systems.

• Pay rate: $22 to $24 per hour.
• Job type:
  Contract/temporary through the end of April 2027
• Work arrangement:
  Remote..
• Schedule:
  
  Monday through Friday - can work an 8 hour shift between the hours of 7:00 a.m. to 7:00 p.m.
• Training requirement:
  Must be able to attend 100% of the 13-week training program.
• Location requirement:
  Canonsburg, PA.

• Process customer calls related to billing, service orders, move-ins, transfers, account updates, and emergency situations.
• Research account information, resolve customer questions, and escalat...
• Support customers with payment arrangements, assistance program referrals, and self-service options.
• Maintain call quality, accuracy, productivity metrics, and a positive customer experience.
• High school diploma or equivalent required.
• 1 to 3 years of customer service experience required.
• Must be 18 years of age or older.
• Strong written and verbal communication skills required.
• Strong problem-solving, conflict resolution, math, and customer service skills required.
• Advanced computer skills, including the ability to navigate multiple tabs, windows, and systems.
• Ability to type 60 to 65 WPM.
• Must complete a CSR aptitude assessment.
• Must maintain high-speed wired internet access with at least 75 Mbps download and 15 Mbps upload.
• Internet connection must be hardwired. Wi-Fi and satellite internet are not permitted.
• Must have a secure, private work location in the residence, such as a designated room or office with a non-disruptive environment.
• Must have proper ergonomic office equipment and workspace setup.
• Must have a smartphone to download a VPN app on a personal device.
• Must demonstrate dependability, enthusiasm for learning, attention to detail, and the ability to work cooperatively in a team environment.

• 2 to 3 years of call center experience preferred.
• Previous work-from-home customer service experience preferred.
• U…