Customer Service Associate Specialist

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence:
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
** The hourly pay for this position is $17.00 - $18.65 based on experience
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* Essential Job Functions:

The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:

Answering patient questions regarding statements

Posting guarantor payments

Setting up payment plans within our policies

Researching and resolving issues with accounts that have been identified by patients

Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening

Communicating patient balances

Meeting collection goals as set by department, and providing excellent customer service for all of our patients

Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues

Performs other duties as assigned.

Employment Qualifications:

Customer Service and Call Center experience preferred1-2 years’ experience in healthcare industry preferred

Minimum Education:

High School Diploma or GED

Certifications:

CRCR within 9 months of hire.

Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Other

Knowledge, Skills and Abilities:

Experience in physician and hospital operations

Compliance and provider relations

Critical Thinking Problem Resolution Ability to work effectively in a remote environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPSJoin an award-winning company

Five-time winner of “Best in KLAS” , Black Book Research's Top Revenue Cycle Management Outsourcing Solution Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for…