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Statewide Call Center Customer Service Representative; Remote - Albany, NY
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-10-11
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
Maximus
Remote/Work from Home
position Listed on 2026-10-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Location: City of Albany
Maximus is currently hiring for Statewide Call Center Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 5 days of onsite training in Albany, NY with opportunity to work remotely after successful completion of the 5 days onsite. Candidates must reside within 100 miles of Albany, NY.
The Statewide Call Center (SWCC) Customer Service Representative (CSR) is responsible for answering all callers' general inquires related to NYSOH health insurance programs including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans.
Why Maximus?- Competitive Compensation
- Annual bonuses based on performance included! - Comprehensive Insurance Coverage
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package
- Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform
- Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement
- Invest in your ongoing education and development. - Employee Perks and Discounts
- Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources
- Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities
- Participate in training programs, workshops, and conferences.
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