Remote Escalations Specialist - Refunds & Member Experience
Eden Prairie, Hennepin County, Minnesota, 55344, USA
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
One Pass Solutions is seeking an Escalations Specialist in Minnesota to manage and resolve high-priority member cases, with a focus on refunds and policy application. You will work with customer service, partners, and management to ensure timely, empathetic resolutions and protect the member experience.
The role emphasizes data-driven analysis, collaboration with cross-functional teams, and the use of AI-assisted tools for drafting communications and documentation.
We are currently recruiting a Remote Escalations Specialist
- Refunds & Member Experience for our team in Eden Prairie, MN, United States.
Consider building your career as a Remote Escalations Specialist
- Refunds & Member Experience at One Pass Solutions.
The Remote Escalations Specialist
- Refunds & Member Experience position in the Sales field is open for applications.
We have an opening for a Remote Escalations Specialist
- Refunds & Member Experience in Eden Prairie, MN, United States within Sales.
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