Senior GTM AI Advisor

Location: Greater London

# Senior GTM AI Advisor Outreach London  (Hybrid)
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The Senior GTM AI Advisor manages customer relationships and helps enterprise customers achieve measurable value from Outreach’s platform. The role focuses on adopting AI-powered features and agent workflows, advising on sales-process changes, and supporting retention and expansion.
* Full-time
* Hybrid* 5+ years### Skills and expertise AI feature adoption

Customer successGTM strategy

Change management

Predictive analytics

Workflow automation

Salesforce

Gainsight### Key responsibilities
* Guide customers in adopting AI features and translating GTM needs into agent use-case roadmaps.
* Lead customer enablement and executive reviews focused on productivity, ROI, and business outcomes.
* Manage renewal and expansion plans using customer health, usage, and AI insights.## How this job compares

Compared with 417 open senior customer success jobs on October 10, 2026.Similar open jobs:
We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.

Remote work:
This job is hybrid. 144 of the 417 senior customer success jobs (35%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly advises customers on AI features, agent use cases, and embedding AI into sales workflows. It also provides feedback on agent performance, prompt quality, and model accuracy, though it is primarily a customer-facing advisory role.## Full description

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.

Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation.

We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.

The Role We're looking for a strategic, data-driven Senior GTM AI Advisor to partner with customers in maximising value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realise its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.

Success in this role shows up in the numbers our customers and Outreach both care about;
Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows.

Your Daily Adventures Customer Outcomes & Value Realisation
• Own a…