Telecoms Customer Support Specialist

Our client is looking for a customer-focused Telecoms Customer Support Specialist to join their remote team, serving clients across the region. This role is vital in providing exceptional technical support and customer service for a range of telecommunications products and services. You will be the primary point of contact for customers experiencing issues or having inquiries, resolving their problems efficiently and empathetically.

The ideal candidate is patient, technically adept, and passionate about delivering a positive customer experience in a fast-paced, remote work environment.

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions to technical and service-related issues.
• Troubleshoot common telecommunications problems, including internet connectivity, voice services, and mobile device issues.
• Guide customers through setup, configuration, and basic maintenance of their equipment.
• Escalate complex issues to higher-level support teams or relevant departments when necessary.
• Maintain detailed records of customer interactions, resolutions, and feedback in the CRM system.
• Contribute to the development of support documentation, FAQs, and knowledge base articles.

• High school diploma or equivalent; further education or certifications in IT or telecommunications are a plus.
• 1-2 years of experience in customer support or technical support, preferably within the telecommunications sector.
• Familiarity with common networking concepts (Wi-Fi, routers, modems) and mobile technologies.
• Excellent communication, active listening, and problem-solving skills.
• Ability to work independently, manage time effectively, and thrive in a remote setting.
• Proficiency in using CRM software and standard office productivity tools.

• Competitive annual salary with potential for performance bonuses.
• Comprehensive health and wellness benefits package.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Paid training on products, services, and support methodologies.
• A supportive team culture focused on customer success and professional growth.