Enterprise Customer Success Manager — East; Bilingual: English​/Spanish

Position: Enterprise Customer Success Manager — East (Bilingual: English/Spanish)
Location: New York

# Enterprise Customer Success Manager — East (Bilingual: English/Spanish)
Sigma New York City, NYFull-time $132,000 – $165,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

Linked

InXSave image

This on-site Customer Success Manager supports high-value East-region customers using Sigma’s analytics platform and requires business-fluent Spanish. You’ll guide customers’ platform adoption, manage account growth and retention, and relay customer needs to Sigma’s product team.
* Permanent* On-site
* 7+ years
* Bachelor's or Master's Degree### Skills and expertiseSQLData visualization

Snowflake Databricks Redshift Big Query ETLEnterprise data architecture### Key responsibilities
* Build relationships with customer decision-makers and guide customers in optimizing their use of Sigma.
* Develop account strategies to increase net dollar retention, expand accounts, and reduce churn.
* Create customer success plans and deliver training to improve product adoption and engagement.## How this job compares

Compared with 417 open senior customer success jobs on October 10, 2026.Pay:
This job pays $132K to $165K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts in line with them.

Similar open jobs:
We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.

Remote work:
This job is on site. 144 of the 417 senior customer success jobs (35%) are remote.

AI in this role:
Low. The company works with AI, but AI is a small part of this role's daily work. The role helps customers use Sigma’s analytics platform, which includes native AI, but the listed work focuses on customer success, account growth, and training.## Full description

Enterprise Customer Success Manager - East

Location:

New York City - in-office (on-site required)
Language:
Fluent in Spanish, with the ability to conduct business-level conversations with customers

Key Responsibilities:

• Strategic Account Management:
Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise:
Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth:
Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy:
Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans:
Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives:
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills /

Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts,…