AI Product Support Lead

# AI Product Support Lead Wonderschool San  Francisco Full-timeAI tools:

Lorikeet Open Claw Hermes Upload  your resume once and Scout applies for you Apply with Scout Share this job:

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The AI Product Support Lead handles customer support while building AI workflows that resolve issues and reduce ticket volume. The role leads a two-person team and works with product and engineering to address customer problems at their source.
* Permanent* On-site### Skills and expertise

Zendesk Lorikeet Open Claw Hermes AI workflow automation

Customer support operationsCSAT and NPS### Key responsibilities
* Handle customer tickets and phone support while meeting service-level targets and owning CSAT and NPS.
* Build and continuously improve AI-powered workflows and self-service paths for customer support.
* Turn recurring customer issues into product requirements and work with engineering to ship fixes.## How this job compares

Compared with 45 open lead customer success jobs on October 10, 2026.Pay:
This job does not publish its pay. The 21 open lead customer success jobs that publish US pay start at $167K a year on average.

Similar open jobs:
We Love AI Jobs lists 45 open lead customer success jobs at 28 companies.

Remote work:
This job is on site. 7 of the 45 lead customer success jobs (16%) are remote.

AI in this role:
High. AI is the core of the work: building, training or deploying AI systems. The role builds and operates AI-powered support workflows using Lorikeet, Open Claw, and Hermes. Evaluating agents and automating support are central responsibilities.## Full description

Most support teams react. We want to build one that prevents.

Wonderschool serves government agencies, childcare providers, parents, and teachers across multiple products. This role exists to make sure every one of them gets what they need, fast, and to build the systems that make that scalable.

You do not need a product management background to do this job. We are open to engineers, founders, support operators, and anyone who can build, ship, and stay deeply close to the customer.

The Role You are the AI Product Support Lead. You will build autonomous systems that get back to users quickly and solve their problems. To do this, you will get into the weeds and display extreme ownership. You will be doing support. You will be in Zendesk. You will pick up the phone. You will also build the workflows, deploy the AI, and partner with engineering and product to eliminate the root causes of tickets before they happen.

You will lead a team of two and have real influence across engineering, product, and operations. You report directly to the CEO.What You'll Do Support
• Handle tickets and phone support directly in Zendesk across all Wonderschool products
• Own aggressive SLAs and hold the line on them
• Monitor needs surfaced by our Open Claw and Hermes AI agents and make sure nothing falls through
• Own CSAT and NPS as personal scorecards AI systems
• Build and operate AI-powered support workflows using Lorikeet, Open Claw, and Hermes
• Automate what should be automated; make the human interactions better because of it
• Design self-service paths that resolve issues before they reach the queue Product
• Turn support volume into product requirements
• Write clear briefs, join engineering reviews, and ship fixes that reduce tickets at the source
• Be the most credible voice of the customer in every product conversation Team
• Lead a team of two; set the standard and develop the person alongside you
• Influence engineering, product, and operations through the quality of what you surface
• Deliver white-glove service for government and enterprise customers

What Good Looks Like
1. Support that never stacks up
• SLAs are tight and consistently met
• Every…