Scheme Manager - Part Time
Stockport, Greater Manchester, SK1, England, UK
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Scheme Manager - Part Time
Stockport, Cheshire, GB, SK6 7NT
Scheme Manager – Part Time
Stonehurst, Stockport
£17,601 - £18,154 per year
25 hours per week – Monday to Friday
We have an opportunity for a Scheme Manager to join our team in Stockport. In this role you will act as the driving force on our customer journey creating a seamless and welcoming experience from first contact to settling into our vibrant community in South Manchester.
The role of Scheme Manager will include:
- Promote resident involvement and provide information on local community services and agencies
- Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services
- Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers
- Effectively manage relationships with key stakeholders, service providers including contractors and residents
- Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations
Skills and experiences:
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Strong Interpersonal and organisational Skills with fantastic attention to detail
- Excellent communication skills across all mediums including face to face, written and digital
- Empathetic with a customer focus
- Ability to build strong communities through customer stakeholder and partnership engagement
- Previous experience dealing with conflict resolution
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £17,601 (rising to £18,154 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance
Closing Date:13 October 2026
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View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.
Job Segment: Manager, Part Time, Management
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