Manager, Customer Service​/HelpDesk

# Renewals Manager Sigma New  York City, NYFull-time $100,000 – $120,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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Manage renewals and expansion opportunities for Sigma’s corporate customers, working with Customer Success to support adoption and reduce attrition. The role also gathers customer feedback and coordinates with internal teams to improve customer outcomes and processes.
* Permanent* On-site
* 2+ years### Skills and expertise

Renewals

Customer success

Negotiation

Objection handling

Customer relationship management

Process management

Data-informed customer conversations### Key responsibilities
* Build relationships with customer stakeholders and manage renewal and expansion opportunities.
* Partner with Customer Success to improve adoption, reduce attrition, and identify customer growth opportunities.
* Facilitate business reviews and share customer feedback with internal teams.## How this job compares

Compared with 171 open manager customer success jobs on October 10, 2026.Pay:
This job pays $100K to $120K a year. The 64 open manager customer success jobs that publish US pay start at $149K on average, so this job starts about 33% lower.

Similar open jobs:
We Love AI Jobs lists 171 open manager customer success jobs at 91 companies.

Remote work:
This job is on site. 41 of the 171 manager customer success jobs (24%) are remote.

AI in this role:
Low. The company works with AI, but AI is a small part of this role's daily work. This is a customer renewals role focused on relationships, retention, and expansion. Sigma’s product includes AI capabilities, but the posting does not describe routine hands-on work with AI tools or systems.## Full description

About the role:

Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?

We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business.

Responsibilities:
• Develop professional and personal relationships with key stakeholders within each customer account
• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage
• Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
• Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances.
• Be able to communicate feedback and insights to the business. to improve product and customer experience
• Serve as an advocate for our customers and set appropriate expectations
• Leverage data to effectively guide meaningful customer conversations
• Facilitate business reviews to accomplish goals and opportunities
• Help identify opportunities for improvement in existing processes

Required Skills /

Experience:

• 2+ years working in Renewals / Customer Success role
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Strong negotiation and objection handling skills that allow for value-based contract negotiations
• Strong process management and detail oriented skills
• Strong customer management skills, including soft skills

Additional Job details

The base salary range for this position is $100k - 120k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications,…