Commercial Customer Success Manager - SF

# Commercial Customer Success Manager - SFSigma

San Francisco, CAFull-time $100,000 – $125,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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This San Francisco-based customer success role helps customers get value from Sigma’s analytics and business intelligence platform. You’ll manage strategic accounts, support adoption, and work to grow net dollar retention through account planning, training, and expansion opportunities.
* Full-time
* On-site
* 4+ years
* Bachelor's or Master's Degree### Skills and expertiseSQLData visualization

Snowflake Databricks Redshift Big Query ETLBusiness intelligence### Key responsibilities
* Build customer relationships and guide accounts in using Sigma’s analytics platform.
* Identify expansion opportunities and reduce churn to improve net dollar retention.
* Create customer success plans and deliver training to improve product adoption.## How this job compares

Compared with 505 open mid-level customer success jobs on October 10, 2026.Pay:
This job pays $100K to $125K a year. The 123 open mid-level customer success jobs that publish US pay start at $113K on average, so this job starts about 11% lower.

Similar open jobs:
We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.

Remote work:
This job is on site. 120 of the 505 mid-level customer success jobs (24%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly guides customers on Sigma’s analytics platform, which the posting says includes native AI and agentic analytics. Its main focus is customer adoption and retention, rather than developing AI systems.## Full description

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

This is an in-office role based out of the San Francisco office.

Key Responsibilities:

• Strategic Account Management:
Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise:
Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth:
Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy:
Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans:
Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives:
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills /

Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack…