AVP, Commercial and Scale Customer Success

Location: New York

# AVP, Commercial and Scale Customer Success Sigma New  York City, NYFull-time $210,000 – $240,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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This role leads the customer success strategy and team serving Sigma’s enterprise customers, with responsibility for retention, expansion, and customer outcomes. The work includes managing and developing CSMs, tracking business metrics, and coordinating with Sales, Product, Engineering, and Support to improve customer experience and processes.
* Permanent* Hybrid
* 10+ years
* Bachelor’s degree in computer science or related field, or e### Skills and expertise

Customer success leadership

Enterprise B2B SaaSBusiness intelligence solutions

Customer retention and expansion

Program management

Change management

Customer health metrics

Cross-functional collaboration### Key responsibilities
* Set and execute strategy for enterprise customer growth and retention.
* Develop the CSM team and guide organizational changes as the business scales.
* Improve customer adoption and outcomes through lifecycle health management and cross-functional feedback.## How this job compares

Compared with 56 open director customer success jobs on October 10, 2026.Pay:
This job pays $210K to $240K a year. The 28 open director customer success jobs that publish US pay start at $167K on average, so this job starts about 26% higher.

Similar open jobs:
We Love AI Jobs lists 56 open director customer success jobs at 45 companies.

Remote work:
This job is hybrid. 12 of the 56 director customer success jobs (21%) are remote.

AI in this role:
Low. The company works with AI, but AI is a small part of this role's daily work. Sigma’s product includes native AI, but this role focuses on customer success strategy, team leadership, retention, and adoption. The posting does not describe regular hands-on work with AI systems or tools.## Full description

As the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our enterprise business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first, and fostering an innovative, collaborative, and exciting culture is a prerequisite to achieving our commercial goals.

You'll be expected to meet and exceed the team quota for NDR and deliver on quarterly MBOs. You'll do this while tracking, analyzing and communicating key metrics and business trends as they relate to the global Customer Success strategy. This is a cross functional role, working closely with Sales, Product, Engineering, Customer Support and other teams to close the feedback loop on customer and the scaled team needs.

Your past experience working in a cross-functional environment will be critical to the role as we look to expand and mature our best practices across the Customer Success organization.

What You Will Be Doing
• Developing and executing vision and strategy for enterprise customer growth and retention.
• Mentoring and cultivating a high performing team and leading from the front, rolling up your sleeves and getting into the weeds when needed.
• Anticipating change and scale of the post-sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization.
• Driving customer outcomes, through product adoption and delivering an amazing customer experience.
• Providing strong point of escalation for your team and interface with customer champions.
• Maintaining consistent insight into and continuously improving customer health across lifecycle (onboarding, time to…