Community Coordinator

Community Coordinator

Reports To:

Operations Manager (primary) Executive Director (secondary)

Hours:

Part-time (24 hours) Primary Focus:
Coworking membership experience, in-house event support Rate of Pay $22/hr

Member Experience Ownership

The Community Manager owns the experience of every active member — not just when they walk in the door, but on an ongoing basis.

• Maintain a working knowledge of every active member's business, goals, current priorities, and challenges
• Conduct a brief intentional check-in with each active member at least once per month — in person, by phone, or by message — not waiting for them to come to you
• Track what you learn from these check-ins so you can act on it: connect them to someone, recommend a resource, flag a need to leadership
• Notice and respond to changes in member behavior — reduced visits, disengagement from events, or signs of stress — before a membership lapses
• Ensure every new member has a structured onboarding experience: a welcome, an introduction to other members, an understanding of what Covation offers, and a reason to come back

Intentional Member Connection

Community does not happen by accident. It is built through deliberate, specific introductions and programming designed to create real relationships among members.

• Make a minimum of two to three intentional member-to-member introductions per week — not general networking, but specific connections based on what you know about each person
• When making an introduction, explain why: what do these two people have in common, what could they learn from each other, or how could they support each other's business
• Track introductions you make and follow up to see if they connected — this is how you know whether your community-building activity is actually working
• Design events with connection as a goal, not just attendance — who specifically do you want to leave this event knowing each other better than when they arrived
• Create informal opportunities for members to interact: facilitated conversations, member spotlights, peer problem-solving sessions

Coworking Membership Growth

Growing coworking membership is a core accountability of this role, not a secondary one. It requires proactive, systematic outreach — not waiting for inquiries to come in.

• Maintain an active awareness of potential coworking members in the Williamsport business community: freelancers, remote workers, consultants, early-stage entrepreneurs, and small business owners who need flexible workspace
• Use every external networking event as an opportunity to identify and follow up with potential members — attendance at events is not the goal, conversations and follow-through are
• Own the full membership pipeline: inquiry, tour scheduled, tour completed, follow-up sent, decision tracked
• Respond to all coworking inquiries within 24 hours
• Give tours that are compelling and personalized — not a walkthrough of the space, but a conversation about how Covation fits the visitor's specific situation
• Follow up with every tour within 48 hours with a personal message, not a generic email
• Track where every inquiry goes and why — converted, lost, or still in pipeline — so patterns become visible

Event & Program Coordination

Events are one of the primary ways the community grows and stays connected. The Community Manager owns the execution of Covation's regular programming and ensures each event has a clear purpose beyond just showing up.

• Coordinate logistics for all recurring community events including networking events, workshops, and business socials
• For each event, define in advance: what is the intended outcome, who is the target attendee, and what will make someone feel it was worth their time
• Manage speaker scheduling, room setup, registration, and…