Customer Service Representative/Call Center Representative
Akron, Summit County, Ohio, 44301, USA
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Customer Service Representative / Call Center Representative
Akron, Ohio Remote Description
Remote Customer Service Representative | Monday–Friday | $16/hr + Paid Training
Help Your Community Keep the Lights On, From Home
Every day, families in our region face hard choices about paying their utility bills. As a Customer Service Representative / Call Center Representative with Inno Source, you'll be the person on the other end of the phone who helps them find a way through. We're partnering with a respected local organization to build a team of caring, dependable people, and we're hiring now.
The Quick Facts
- Schedule:
Monday through Friday. Your weekends stay yours. - Location:
Remote, open to Ohio and Pennsylvania residents within a 2-hour radius of Pittsburgh, PA - Pay:
Starting at $16.00/hour, with opportunities for raises and bonuses - Training:
Paid and fully remote
Key Responsibilities
A Day in the Role
You'll take inbound calls and make outbound calls, answering questions and resolving concerns for customers seeking help with their utility costs. You'll walk callers through applications for assistance programs, review their income documentation, and make sure everything is processed accurately so eligibility can be determined. Along the way, you'll keep clear, organized customer records and work closely with your teammates and supervisors to hit program goals.
Requirements
You'll Do Well Here If You…- Are patient and friendly, even when a caller is stressed or frustrated
- Stay calm and positive when the day gets busy
- Feel comfortable with Microsoft Windows and Office and pick up new systems quickly
- Want work that feels meaningful at the end of the day
Benefits & Pay
What You Get
- Health and life insurance, dental reimbursement, and more
- Work-from-home flexibility
- A supportive team that notices your effort and celebrates your wins
- Ongoing coaching and support, plus clear paths to grow, including advancement opportunities after transitioning to a full-time role with our client
Ready to Make Your Calls Count?
If you want a steady weekday schedule, a home office, and a job that helps real people, we'd love to hear from you. Apply today to start your journey as a Customer Service Representative / Call Center Representative with Inno Source!
Have a question?
Contact us.
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