Bilingual Sales Customer Service Agent Remote

Join Cognizant as a Remote Bilingual Sales and Customer Service Agent in Quebec, assisting customers in English and French. Provide exceptional service through phone, email, and chat to enhance customer experiences.

In this role at Cognizant, you will engage with customers and sales associates, addressing inquiries and managing orders. The position requires at least two years of customer service experience, with a strong emphasis on problem-solving and a keen attention to detail. You'll leverage computerized systems to track information and resolve issues promptly.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat

• Process orders and manage customer requests effectively

• Document issues, providing timely updates and resolutions

• Redirect callers to self-service solutions as needed

• Conduct proactive outbound follow-ups to ensure satisfaction

Requirements:

• High School Diploma or equivalent

• Bilingual proficiency in English and French

• Minimum two years of customer service experience

• Excellent communication skills, written and verbal

• Ability to excel in a fast-paced environment

Bring your customer service expertise and bilingual skills to enhance customer relations at Cognizant.