Remote Live Chat Agent

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused Remote Live Chat Agent to join our growing customer support team. As a Live Chat Agent, you will be the first point of contact for our online customers, providing real-time assistance, resolving queries, and ensuring a seamless customer experience. This is a fully remote position ideal for individuals with excellent communication skills, attention to detail, and a passion for helping others.

• Respond promptly to customer inquiries via live chat and other digital channels.

• Provide accurate information about company products, services, and policies.

• Assist customers with troubleshooting, order tracking, billing issues, and account management.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Record customer interactions, feedback, and issues using CRM tools.

• Collaborate with other departments to resolve complex issues efficiently.

• Identify recurring customer concerns and share feedback with management for improvement.

• Meet daily performance metrics, including response time, resolution rate, and customer satisfaction.

• High school diploma or equivalent; post-secondary education is an asset.

• Excellent written and verbal communication skills in English.

• Strong problem-solving and multitasking abilities.

• Comfortable navigating multiple software platforms simultaneously.

• Typing speed of at least 40 words per minute with accuracy.

• Ability to work independently and maintain focus in a remote environment.

• Basic understanding of customer service principles and online communication etiquette.

• 1–2 years of experience in customer service, preferably in a live chat or email support role.

• Experience working remotely is considered an advantage.

• Freshers with exceptional communication and computer skills are encouraged to apply.

• Flexible remote work schedule with both full-time and part-time options available.

• Must be able to work rotational shifts, including weekends and evenings if required.

• Customer-centric mindset with empathy and patience.

• Strong organizational skills and attention to detail.

• Ability to remain calm under pressure and handle high chat volumes.

• Familiarity with CRM systems, chat platforms, and ticketing tools (e.g., Zendesk, Intercom).

• Reliable internet connection and a quiet workspace.

• Competitive hourly pay and performance bonuses.

• Work-from-home flexibility with full training provided.

• Opportunities for career growth and advancement within the company.

• Paid time off and employee recognition programs.

• Supportive team culture and ongoing skill development sessions.

At HR Service Jobs, we believe that great service starts with great people. As a member of our virtual customer support team, you will have the chance to grow your career while helping customers from all over Canada. We value diversity, teamwork, and innovation — offering an inclusive environment where every voice is heard and every contribution matters.

Interested candidates are invited to submit their updated resume along with a short cover letter highlighting their communication skills and relevant experience.
Apply directly through our official website or email your application to uswith the subject line Remote Live Chat Agent – Canada.