Mid Market Customer Success Manager

# Mid Market Customer Success Manager Ivo San  Francisco Full-time $140,000 – $190,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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The Mid Market Customer Success Manager owns a high-volume portfolio of SaaS customers using Ivo’s AI contract products. The role focuses on scalable onboarding, adoption, support, renewals, and sharing customer feedback with internal teams.
* Permanent* On-site
* 3-7 years### Skills and expertise

SaaS customer success

Account management

Customer onboarding

Customer retention

Renewal planning

Product demonstrations

Customer education### Key responsibilities
* Manage a large portfolio of mid-market accounts, prioritizing outreach based on risk, opportunity, and usage.
* Lead scalable onboarding, training, product adoption, and customer support across accounts.
* Identify renewal and upsell opportunities, and share customer trends with internal teams.## How this job compares

Compared with 505 open mid-level customer success jobs on October 10, 2026.Pay:
This job pays $140K to $190K a year. The 123 open mid-level customer success jobs that publish US pay start at $113K on average, so this job starts about 24% higher.

Similar open jobs:
We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.

Remote work:
This job is on site. 120 of the 505 mid-level customer success jobs (24%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. Ivo builds AI products for contracting, and this role guides customers through onboarding, adoption, and use of its solution. The work centers on customer success rather than building or evaluating AI models.## Full description

Why Join Ivo?

Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong.

Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, Door Dash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other.

At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft.

The Opportunity We are seeking a skilled and dedicated Mid Market Customer Success Manager with a background in SaaS customer success or account management to own a growing portfolio of mid-market accounts. This role is central to ensuring our customers derive maximum value from our product, 'll balance a higher volume of accounts than our enterprise team, relying on efficient, repeatable processes to drive onboarding, adoption, and renewals across a broad book of business.

What You'll Do
• Scaled Onboarding & Success Planning:
Lead efficient, templated onboarding for a high volume of accounts, tailoring success plans just enough to fit each customer's core goals without sacrificing speed.
• Customer Support & Issue Resolution:
Act as the primary point of contact for customer inquiries across your portfolio, triaging and resolving issues quickly to keep accounts healthy.
• Portfolio Ownership:
Own and manage a large book of mid-market accounts, prioritizing your time based on risk, opportunity, and usage signals to drive retention across the full portfolio.
• Customer Education at Scale:
Provide product demonstrations, lead training sessions, and guide customers through best practices, ensuring they become experts in our solution.
• Product Advocacy & Business Reviews:
Build and maintain support content, playbooks, and best-practice documentation;…