Strategic CSM - AI-Powered ; Remote
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Success Management
Relativity is hiring a Customer Success Manager to own a portfolio of Relativity One accounts and drive adoption, ROI, and renewal value. You will design scalable engagement tactics and partner with Sales to deliver measurable outcomes.
The role emphasizes data fluency, AI-enabled outreach, and cross-functional coordination. You will monitor health, manage risks, and craft ROI narratives for customers, using Gainsight to track milestones and ensure successful renewals in a dynamic SaaS
We would love to welcome a new Strategic CSM - AI-Powered Growth (Remote) to our group in Kansas City, MO, United States.
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This posting is for the Strategic CSM - AI-Powered Growth (Remote) role at Relativity, based in Kansas City, MO, United States.
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