Remote Faculty Support & Success Coach
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Success Management
Pearson is seeking a Customer Success professional to join a team delivering high-level faculty support for Pearson educators, answering inquiries, and guiding courseware usage. You will coach peers, manage escalations, and help with top adoptions and at-risk accounts.
The role requires leadership, strong time management, and exceptional communication. Hours are 8AM-8PM EST, with possible weekend coverage during peak periods; some occasions travel may be needed. Remote work option available.
The Remote Faculty Support & Success Coach position in the Management & Operations, Sales field is open for applications.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Lincoln, NE, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 55.000 - 85.000.
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