Bilingual Customer Care Specialist Remote
Job Description & How to Apply Below
This role focuses on supporting one of the largest pharmaceutical companies, needing professionals fluent in English and French. You will assist with inquiries related to diabetes, obesity, and more, ensuring compliance and compassion in every interaction while thriving in a high-volume environment.
Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Address inquiries from consumers and healthcare providers
• Assist in navigation and site queries for users
• Identify and document potential adverse events and product complaints
• Maintain precise case notes in the CRM system
Requirements:
• Fluency in English and French is mandatory
• Minimum 2 years experience in pharma or biotech support
• Previous contact center experience is an asset
• Familiarity with Salesforce and Vonage preferred
• Passionate about delivering outstanding customer service
Leverage your bilingual skills to impact lives in a meaningful way while working with Alphanumeric.
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