Provider Queue Representative

# Provider Queue Representative AMARILLO, TX 79107## Overview Salary Range $15.00 - $16.00 Hourly Job Shift Day Category Customer  Service## Description
** THIS IS NOT A REMOTE OPPORTUNITY.  ALL CANDIDATES MUST BE WILLING AND ABLE TO COMMUTE TO THE AMARILLO, TEXAS OFFICE.
** Provide exceptional customer support to providers, clients and members by addressing inquiries, resolving issues, and maintaining a high standard of service. This position requires excellent communication and organizational skills, the ability to multitask effectively, and a commitment to providing outstanding customer experiences in a fast-paced environment.  This is NOT a remote position.  All candidates will be required to be on-site until fully trained.  

Remote work possibilities can be discussed after training and are at manager discretion.
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* Key Responsibilities:

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* • Provide professional and courteous assistance to providers, clients, members, and internal teams.

• Address inquiries and resolve issues related to group health plans accurately and efficiently.

• Maintain a positive and professional attitude when interacting with customers.

• Accurately document and update customer information and interactions in the system.

• Actively listen to customer needs to ensure all concerns are addressed appropriately.

• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information.

• Collaborate with team members to achieve department goals and ensure customer satisfaction.

• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.## Qualifications
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* Qualifications:

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* • Excellent organizational skills.

• Exceptional written and verbal communication abilities.

• Strong proficiency in Microsoft Office applications.

• Proven ability to multitask effectively in a fast-paced environment.

• Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently.

• Active listening skills with the ability to identify and address customer needs.

• Accurate typing skills, with a minimum of 35 words per minute.

• Dependable and able to work independently or as part of a team.
** Preferred Qualifications (Not Required):*
* • Knowledge of medical terminology.

• Experience with medical or dental coding and billing.