Fraud Service Specialist - Work From Home

## Fraud Service Specialist
- Work From Home Opportunity Apply:
ASC
- San Antonio:
Full time:
Posted 2 Days Ago:
015426
** Job Description and Requirements
** Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Fraud Service team starting at **$20.00/hour!
** Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.  We are also offering a
** sign-on bonus
** for Fraud Service Specialist Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and with holdings). Join our team today!  The
** Fraud Service Specialist
** is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud related inquiries, case creation, investigations and providing exceptional service through phone and electronic communication; protecting member assets and further mitigating any additional losses.  
** Essential Functions and Responsibilities:
*** Receive and process real time solutions to member, non-member, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
* High level comprehension of phone etiquette standards and member interview techniques.
* Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
* Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
* Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
* Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
* Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
* Dedication to developing strong relationships with co-workers, management and other departments.
* Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area.
* Manage individual department specific metrics and function independently within a designated team with minimal supervision.  
** Requirements:
*** High School Diploma or GED
* Less than one of year of previous job related work experience
* Type and 10-key by touch
* Proficient in utilizing PC, software, and other office equipment
* Must have good communication and interpersonal skills
* Good attendance and promptness is pertinent
* ** Must be able to work a Monday - Saturday schedule*
* *** All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.**
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