Remote Customer Success Specialist

Venture Copilot connects ambitious US founders with vetted global talent. We accept fewer than 1% of applicants and stay involved after placement, so the match works long after day one.

Hear why we exist, what we believe in, and who we're building for:

We're looking for a warm, capable Customer Success Specialist to help customers of a growing US company get value from the product or service and stay for the long term.

You'll onboard new customers, answer questions, resolve issues, and check in proactively, acting as the friendly, knowledgeable face of the company. You'll also spot patterns in what customers ask for and share them with the team.

You'll be matched with a US-based founder or executive at a growing company. We match on skills, working style, and timezone before you start, and we run a setup call before your first day so the first weeks are smooth.

Happy customers stay, refer others, and grow. You make sure every customer feels supported from day one, and that problems are solved before they turn into cancellations.

• Welcome new customers and guide them through setup
• Respond to customer questions by email, chat, and calls
• Troubleshoot issues and escape to the right teammate when needed
• Maintain a help center or shared answers for common questions

• Check in with customers proactively and track satisfaction
• Identify at-risk accounts early and follow up
• Gather feedback and share insights with the team

• Log all interactions in the CRM or support platform
• Track response times, resolution rates, and common issues
• Document processes and support playbooks

• Professional English fluency with excellent written and spoken communication
• 2+ years in customer success, support, or account management
• Empathy, patience, and a solution-first mindset
• Experience with support or CRM tools such as Zendesk, Intercom, or Hub Spot
• Organized, responsive, and comfortable handling many conversations at once
• A stable internet connection and a professional remote workspace

• Experience supporting US customers
• SaaS or subscription business experience
• Experience writing help articles or knowledge base content
• Comfort using AI tools to draft responses and summarize tickets
• Fully remote: work from anywhere in the MENA region with a stable internet connection
• Competitive salary: top-tier pay for your skills and experience
• Long-term contracts: we hire for lasting partnerships, not short projects
• Account Manager support: regular check-ins so you're never flying solo
• Room to grow: work alongside founders building real companies, with more ownership as you prove yourself