Remote Operations & Community Manager

Venture Copilot connects ambitious US founders with vetted global talent. We accept fewer than 1% of applicants and stay involved after placement, so the match works long after day one.

Hear why we exist, what we believe in, and who we're building for:

This is an administrative and community-facing support role for a growing travel and community brand. You'll be the day-to-day owner of customer support, trip logistics, and community engagement, freeing the founder up to focus on trip design, partnerships, and growth rather than getting pulled into every inbox message or community post.

The person who succeeds here brings warmth and structure in equal measure. You'll build trust with a values-driven membership base, keep bookings and payments on track without anything falling through the cracks, and take ownership of recurring operational work without needing to be chased.

Our client creates women-only outdoor and travel experiences for Muslim women around the world. Through thoughtfully designed group trips and a growing virtual membership community, they help women explore new places, build meaningful friendships, and feel a sense of belonging in the outdoors.

• Manage the admin inbox and respond to customer questions clearly, thoughtfully, and promptly
• Follow up with prospective travelers, answer trip-related questions, and help qualified leads complete their bookings
• Maintain accurate participant records in the CRM, including leads, bookings, payment status, forms, waivers, and rooming preferences
• Monitor outstanding payments, forms, and deadlines, sending reminders and escalating concerns when necessary
• Support trip launches, waitlists, onboarding, pre-departure communications, and post-trip follow-up
• Draft and schedule newsletters, trip announcements, and other community communications

• Help manage the virtual membership platform and create a welcoming, active online environment
• Welcome new members and guide them toward relevant groups, resources, and conversations
• Respond to member questions and encourage thoughtful engagement across the platform
• Facilitate introductions and connect members with shared interests, locations, or upcoming trips
• Monitor posts and conversations, flagging anything that requires the founder's attention or presents a safety, privacy, or community concern
• Help coordinate virtual community calls, including scheduling, reminders, and follow-up

• Track key metrics such as inquiry volume, booking conversions, trip capacity, and member engagement
• Provide regular updates to the founder on priorities, unresolved issues, and areas requiring a decision
• Document repeatable workflows and help develop SOPs as the organization grows
• Coordinate with trip leaders, contractors, and external partners when participant or community needs require it

• Proactive: You flag problems early, especially anything touching member safety or privacy, before being asked.
• Communication: Primary channel to be confirmed with the founder.
• Cadence: Regular check-ins with the founder, with more intensive support during trip launches and major community events.
• Consistent: Recurring tasks (reminders, follow-ups, payment tracking) run without prompting. You own your schedule and your workload.

• Warmth with boundaries: You communicate warmly and professionally, and know how to hold a policy or boundary without sounding cold.
• Ownership: The moment something is handed off, it is handled. You do not wait to be asked twice.
• Organized under volume: You can manage bookings, payments, and member conversations at once without anything slipping.
• E…