Remote Bilingual Customer Service Representative

Location: Greater Sudbury

Xplore Inc. seeks a Bilingual Customer Service Representative to enhance rural broadband experiences from your home. Bring your exceptional customer service skills and self-discipline into a dynamic remote role.

Join Xplore Inc., Canada’s fibre, 5G, and satellite broadband leader, in a position that emphasizes customer engagement and support. Ideal for those with experience in contact centers, you will connect with customers to address their technical, billing, and service inquiries while completing our robust training program.

Your role is essential in maintaining high service levels and achieving key performance indicators.

Key Responsibilities:

• Deliver an excellent customer experience in every interaction

• Listen and identify customer needs through probing

• Provide account and billing support to enhance customer satisfaction

• Process service orders promptly and accurately

• Maintain customer database accuracy and assist in reporting

Requirements:

• Bilingualism in French and English is mandatory

• Experience in contact center and remote environments preferred

• Strong customer focus with self-motivation

• Excellent time management and organizational skills

• Problem-solving ability with attention to detail

Grow your customer service expertise and be part of Xplore’s mission to improve broadband access.