Customer Service Representative Scottsdale, AZ

Member Services Associate

Location:

Scottsdale

Start Date:

11/30/2026

Time Type:
Full-Time;
Hybrid In-Office 3 days/Remote 2 days

• Quickly respond to member inquiries via phone, email, text, and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks, and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school, or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Shift Days Monday-Saturday for a total of 5 days per week;
Specific days to be agreed based on needs throughout the year.

Shift Times Charleston (EST) & Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm;
Specific shifts to be assigned based on business need.

Shift Expectations Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).

"As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time."

– Sarah Breslauer, Team Lead, Member Services

You'll start and end your day at the same time every day during training, and post-training you'll have an assigned shift for your 40-hour work week. During busier seasons, you'll have the opportunity to contribute more and be rewarded with overtime pay. You'll have different daily assignments, so you don't get bored. And there will always be time for personal and professional development.

First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You'll also receive a complete set of home office equipment to make you comfortable when you work remotely.

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality, and care, we partner with our members to help prevent losses, and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission to create a membership experience so compelling that our members never want to leave.

We want to be transparent about what we expect from each other. From PURE, you can expect:

• Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest, and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together, and support one another through challenges in work and life.

All of the strongest relationships are a partnership- a two-way street. So here's what we ask of you:

• Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over…