Remote Service Request Intake Assistant

Shape customer service experiences from your home as a Remote Service Request Intake Assistant. Participate in managing service inquiries and ensure accurate record-keeping each day.

In this full-time role, you'll handle service requests, confirming details and opening cases for the next steps. Key skills include keen observation while reading customer messages and meticulous data entry. This position is critical for smooth service processing, and success hinges on clear communication and detailed documentation.

Key Responsibilities:

• Read customer service requests and forms thoroughly

• Identify the request type based on provided details

• Open and update requests in the online system

• Route complete requests to the appropriate team

• Ensure accurate records of customer inquiries and status

Requirements:

• Experience in customer service preferred but not required

• Strong attention to detail in documentation tasks

• Ability to work in a remote setting effectively

• Good communication skills for effective customer interaction

• Comfort with managing sensitive information securely

Support customer service with accuracy and efficiency as a key player in the intake process.