Customer Service Specialist - Aviva Travel Insurance

Position: Customer Service Specialist - Aviva Travel Insurance - Work
Job Description N  Job Overview
-Aviva Travel Inbound Customer Service Specialist N

Start Date:

07 N /09/2026   N    N Salary: N    £25,073.49 Per Annum - £13.45 per hour N
N Site: N Work From Home N    N

Shifts:

N    Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00  N (Must be FULLY flexible to cover business operating hours)  N      N Training:  N Up to 26 N    Days ( N No holidays or appointments will be authorised during first 9 weeks of employment N )     N

Contract:

N   Permanent N
N Probity N : N DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (  N this is in addition to referencing N )    N      NDay to day responsibilities of the Customer Service Representative N
N Customer Service processing Aviva travel customers policies N   Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers N   Dealing with complex medical queries and screening customers’ medical conditions N   Adhering to mandatory call scripts on all calls N   Using multiple systems simultaneously N   Owning and handling FCA regulated complaints through to completion N   Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind N   Identifying and recording vulnerability, where patience, empathy and support are critical N   Complying with strict FCA regulations around compliance with a key focus on customer protection N   Values we look for you to have:  N    Process Excellence- N   Doing things well means something to you and you will always strive to improve on your work.

N   Collaboration N   - N   You enjoy working with others and you like working as a team player. N   Communication- N   You can speak and write clearly and in a confident manner. N   Emotional Intelligence N   - N   You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. N   Open-Mindedness- N   You are able to be open to different ways of thinking and new ideas.

N   Critical Thinking- N   You are able to think logically when making decisions. N   Solution Orientation- N   Having a forward thinking mindset focused on resolving challenges. N   Entrepreneurship- N   Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. N     Skills N needed to be a Customer Service Representative N  We are looking for the following skills and attributes: N    Must be proficient in using/navigating PC systems within a fast-paced environment N   Fantastic verbal/communication skills N   Comprehensive experience within a customer service environment N   Have an open mindand positive attitude in response to feedback to help you improve N   The ability to establish collaborative customer relationships N   A good attitude and the ability to interact with lots of different people N   Strong written skills with the ability to show attention to detail N   Professional and friendly manner N   A good, consistent typing speed N   Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence N       NO

ther Info/Work From Home Requirements N       Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place N   It is imperative that you maintain a professional working environment as you would if you were coming to an office N   It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations N   This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation N   If you have any questions regarding this role see contact details below NTel Number N
- Email N
- Benefits of being a Customer Service Representative  N       Perksat Work – Savings Discounts / Free Online Classes N   Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to;  GP’s, Mental Health Support, Financial Advice, Legal ... N