Faculty Support Lead – Remote Onboarding & Escalations
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Success Management
Pearson is seeking a Customer Success professional to join our Higher Education team, delivering top-tier faculty support and onboarding. You will coach Faculty Support Associates, handle escalations, and guide accounts with higher service levels, including course builds and instructor onboarding sessions.
This remote, full-time role requires strong communication, leadership, and cross-functional collaboration to keep adoptions on track, especially during peak periods.
Consider building your career as a Faculty Support Lead – Remote Onboarding & Escalations at Pearson.
This opportunity is for the Faculty Support Lead – Remote Onboarding & Escalations role at Pearson.
We are seeking a motivated Faculty Support Lead – Remote Onboarding & Escalations to join Pearson in Lansing, MI, United States.
The Faculty Support Lead – Remote Onboarding & Escalations position in the Management & Operations, Sales field is open for applications.
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