Remote Faculty Success & Support Lead
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Success Management
Pearson is seeking a Customer Success specialist to join our Higher Education team. You will support Pearson educators, answer inquiries, and drive adoption with proactive outreach. You will coach the Faculty Support Associates, handle escalations, and guide course builds for high-service accounts.
Strong communication and cross-team collaboration are essential. Hours align with EST business hours (8AM-8PM), with additional weekend coverage during peak periods.
We are looking to fill the Remote Faculty Success & Support Lead position at Pearson in Trenton, NJ, United States.
The following position is for a Remote Faculty Success & Support Lead with Pearson.
Our team is growing, and we are hiring a Remote Faculty Success & Support Lead in Trenton, NJ, United States.
This position is for the Remote Faculty Success & Support Lead role at Pearson.
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