Health Plan Specialist - Commercial; Remote

We're seeking customer-focused professionals to join our team as Health Plan Specialists. In this fully remote position, you'll help health plan members understand their benefits, resolve billing concerns, answer enrollment questions, and provide exceptional service during the busy Open Enrollment season.

If you have call center experience, enjoy helping others, and thrive in a fast-paced environment, this could be an excellent opportunity to grow your career in healthcare and health insurance.

Location:

Remote (Eligible States: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, WI)

• Handle 100% inbound customer service calls from health plan members
• Manage approximately 50-70 calls per day during peak enrollment periods
• Assist members with benefits, billing, enrollment, and coverage questions
• Research and resolve complex member concerns from start to finish
• Document all interactions accurately and thoroughly
• Utilize multiple applications and online resources simultaneously
• Provide timely follow-up and ownership of member issues
• Deliver compassionate, professional customer service
• Collaborate with team members to ensure a positive member experience
• Participate in virtual meetings and training sessions

• High School Diploma, GED, or equivalent work experience
• Minimum of 2 years of call center experience
• Ability to navigate multiple systems and screens simultaneously
• Reliable attendance history
• Ability to work independently in a remote environment

Candidates must have:

Hard-wired internet connection via Ethernet cable

Dedicated professional workspace free from distractions

Ability to be on camera during meetings and training

Willingness to use company-provided equipment, including:

• Headset
• Dual monitors
• Additional equipment as provided

Candidates must be available to work within:

Monday-Friday

• 8:00 AM - 8:00 PM CST

Saturday

• 9:00 AM - 3:00 PM CST

Preference is for candidates who are open to later shifts.

• 100% Remote Work
• Company-provided equipment
• Opportunity to gain experience in health insurance
• Fast-paced and engaging environment
• Supportive team culture
• Growth opportunities within the healthcare industry
• Meaningful work helping members navigate their healthcare benefits

If you're passionate about customer service, healthcare, and making a difference in people's lives, we'd love to connect with you!

This is a Contract position based out of Madison, WI.

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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